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In-House Bespoke Training

Sample Modules

  • Leadership programs
  • Customer services
  • Personal development
  • Listening Skills
  • Presentation Skills
  • Leadership Programs
  • Negotiation Training
  • Telesales Training
  • Time Management
  • Assertiveness Training
  • Rapport Building
  • Management Development Programs
  • Lead Generation Training
  • Appointment Setting Training
  • SPIN Selling

Example courses:

Telesales – Everything you need to know to sell in today’s market
Designed For: All members of the internal sales team responsible for making ‘cold calls’.
Learning Objectives: By the end of the workshop delegates will be able to:

  • Make sales calls with increased confidence and competence
  • Use appropriate techniques to ‘win’ the business
  • Communicate effectively with a range of potential customers
  • Exercise the key skills required to achieve positive outcomes
  • Engage your target audience with renewed professionalism

Lead Generation – Appointment Setting – Masterclass
Designed For: Inside sales, lead generation teams, appointment setting teams, new business teams.
Learning Objectives: By the end of the workshop delegates will be able to:

  • Make sales calls with increased confidence and competence
  • How to open, secure and close appointments?
  • How to keep it simple and stay on the path to appointments?
  • How to pre-setup for a “close” at the appointment stage?
  • Communicate effectively with a range of potential customers
  • Exercise the key skills required to achieve positive outcomes
  • Engage your target audience with renewed professionalism
  • How to “close the deal” at the appointment stage

Appointment Setting Training can answer these questions and program your appointment setting to be a valuable business creation tool. The sales person that can close deals is a highly valued asset to any business. The sales person that can not only close deals but has the skill set to set appointments on an ongoing basis is a business dynamo.

Essential Sales
Designed For: Professionals who wish to improve their understanding of the vital steps and skills required to focus their sales efforts and reduce the time to closure.
Learning Outcomes: As a result of attending this workshop, learners will be able to -

  • Understand the Six Step process for Successful Selling
  • Understand the Key Skills which underpin each step
  • Increase personal competence, confidence and credibility
  • Improve their level of performance in a selling situation
  • Close more sales and gain more business

Produce a Personal Action Plan to ensure that learning is transferred back to the workplace.

Creating Instant Rapport – Masterclass
Designed For: Those wishing to learn the skills of the master communicators, and how they establish, maintain, and deepen rapport. Learn how to build instant and long lasting relationships with clients and, if needed, influence an individual or a group towards an agreement. This powerful one day workshop will certainly give you the skills needed to master rapport in today’s business environment.
Learning Outcomes: By the end of the workshop, delegates will be able to:

  • The psychological mechanics behind rapport
  • How to instantaneously build rapport face to face
  • How to build rapport within the first five seconds of a phone call
  • Building rapport by matching communication styles
  • How to build rapport through the use of language
  • Building trust by seeing things from another person’s perspective

Negotiation Skills
Designed For: Sales Professionals who wish to gain a deeper insight into the knowledge and skills required to improve their effectiveness in negotiating situations – enabling them to create new sales opportunities and to enhance existing ones.
Learning Outcomes: As a result of attending this workshop, learners will be able to-

  • Understand the key steps to achieving their objectives in a professional manner
  • Refresh and expand on your vital interpersonal skills
  • Gain confidence and competence in this key business activity
  • Enhance your personal credibility, better equipping you to achieve mutually acceptable outcomes in a negotiating situation
  • Capitalise on client contact time

Powerful Presentations
Designed For: To provide learners with the necessary competencies and confidence to enable them to prepare for and deliver effective sales presentations to their prospects/clients – enabling them to engage with their target audience to create new opportunities and enhance existing ones.
Learning Outcomes: By the end of the workshop, delegates will be able to:

  • Understand the Purpose of Presentations
  • State the key steps to effective preparation
  • Planning a presentation.
  • Manage their audience
  • Conquering fear and controlling nerves
  • Improve their ability to deliver compelling presentations.
  • Handling questions – how to invite and respond to questions.